What should security personnel do if approached by media during an incident?

When approached by media during an incident, security personnel should politely decline to comment and refer any inquiries to the designated spokesperson. This approach is important for several reasons.

First, security personnel are often not authorized to speak on behalf of the organization or provide details about an ongoing situation, as doing so could lead to the dissemination of inaccurate information or create confusion. By directing inquiries to a designated spokesperson, security ensures that all information released is consistent, authorized, and properly vetted.

Second, speaking to the media without proper authority can inadvertently compromise the confidentiality of an investigation or operational protocols, potentially putting individuals or the organization at risk.

By referring media inquiries to a designated spokesperson, security personnel help maintain professionalism and control over the flow of information, which is vital during sensitive incidents. This strategy is crucial for protecting both the integrity of the situation and the reputation of the organization.