What should a security guard do if they are unsure about a policy or procedure?

When a security guard is unsure about a policy or procedure, the most appropriate action is to consult their supervisor for clarification. This approach ensures that the guard gets accurate and authoritative guidance on the matter. Supervisors are typically well-versed in the organization’s policies and can provide the necessary clarification that aligns with the security company's practices and protocols.

Seeking clarification from a supervisor helps maintain consistency in the enforcement of security policies and ensures that actions taken by the guard are in compliance with established procedures. This also minimizes the risk of making a decision that could lead to misunderstandings or unintended consequences, which is crucial in a security role where clear policies are essential for effective operations.

The other choices present less effective alternatives. For instance, making decisions based solely on judgment can lead to errors, especially if the guard lacks complete information. Ignoring the situation can escalate issues and may compromise safety or security. Additionally, relying only on colleagues for assistance may lead to misinformation or a lack of authority in decision-making without proper oversight. Therefore, consulting a supervisor is the best course of action when uncertainties arise.